For Rotation Engineering and Manufacturing, great customer service makes all the difference. | Wilson Tool
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News > Case Studies > For Rotation Engineering and Manufacturing, great customer service makes all the difference.

For Rotation Engineering and Manufacturing, great customer service makes all the difference.

Since 1973, Minnesota-based Rotation Engineering and Manufacturing has been providing quality metal stamping to customers in industries ranging from automotive to construction to recreational vehicles – really any industry you can think of that requires metal stamping.

March 1, 2014

In fact, one of the first products the company manufactured was a prototype of an invention known as the Hall-Kaster Valve, which was one of the first heart valves.

Today, Rotation Engineering is growing rapidly and is known as a progressive engineering, metal stamping and manufacturing company that has earned the respect and loyalty of its customers.

One thing that hasn’t changed much during the company’s 40-year history is that they continue to choose Impax® Tooling Solutions from Wilson Tool for the majority of their metal stamping components.

When asked why, the answer is pretty straightforward: customer service.

“The customer service and sales department at Impax always meets, and many times exceeds, my expectations,” said Rob Meyers, tooling and engineering manager for Rotation Engineering.

Whether he’s working with Konnie or Andy, or in the past, Donna, Meyers appreciates the personal service he receives each and every time he calls. He also believes that Impax Tooling Solutions’ pricing on much of the standard tooling he orders is better than he can find elsewhere.

Plus, unlike other similar tooling manufacturers serving the metal stamping industry, Impax Tooling Solutions sells directly to customers – eliminating some of the back and forth between a distributor and manufacturer that can lead to confusion or delays.

“I like the fact that I can go right to the Impax sales desk for my quote and my purchase order and even get feedback or confirm delivery dates,” said Meyers. “The process is so much easier and they’re very good at responding quickly.”

Also, when questions arise about a particular application, customers have direct access to Impax Tooling Solutions’ engineering department so challenges are addressed and solutions are presented quickly.

“In today’s competitive market, it’s key to our company’s success to have strong, local suppliers like Impax Tooling Solutions,” said Meyers. “Our business is booming right now and we want to align ourselves with the right partners.”

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